Salesforce Support Services
Outsource the day-to-day to a senior on-demand team. Tickets, permissions, flows, reports and releases handled against named SLAs so your org never waits on capacity.
What we support
If it lives inside your Salesforce org, it is in scope. Delivered by certified admins and RevOps architects, not offshore ticket-takers.
Permission sets, new fields, report and dashboard requests, page layout tweaks, validation rules, data fixes and "can you build me..." questions.
Flow debugging and error triage, maintenance of your existing automation, small new builds, and monitoring of failed jobs before anyone notices.
Org health monitoring, storage and licence reviews, duplicate and data hygiene routines, sandbox management and deployment support.
When to outsource
The knowledge walked out with them. We stabilise access, document the org and take the queue the same week then you decide on permanent hiring without panic.
Requests are taking weeks and sales ops is losing patience. A support retainer clears the queue and keeps it clear with fixed response times.
Parental leave, sabbaticals, notice periods. Emergency admin cover bridges the gap with a clean handover in and out.
Your internal team is full on strategic work. We take the operational load so projects ship instead of stalling behind tickets.
Support tiers
All tiers run on the same SLA framework the difference is capacity and depth.
Pay-as-you-go blocks for occasional requests. Ideal if your org is stable and demand is light. Response SLAs apply from the moment a request is logged.
A fixed monthly capacity block matched to your org size. The queue, priorities and monthly service report are yours. Most SaaS teams land here.
Rapid onboarding when your admin leaves or goes on leave. Full operational handover, documented, with an exit handover when you are ready to switch.
| Priority | Example issue | Response | Resolution target |
|---|---|---|---|
| P1 Critical | Revenue-blocker: outage, login failures, broken forecast pipeline | Within 4 business hours | Workaround same day, fix within 1-2 business days |
| P2 High | Broken automation, permission errors blocking a team | Next business day | Within 3 business days |
| P3 Standard | Report requests, field changes, small enhancements | Within 3 business days | Agreed sprint or release |
How it runs
Requests land in a shared queue (email, Slack or a form) with priority definitions everyone understands.
Senior admins triage against the SLA, fix in sandbox-first fashion where risk warrants, and keep you posted without chasing.
A monthly service report shows volumes, response performance, trends and recommendations the basis of the improvement roadmap.
FAQ
Day-to-day operations: ticket and request handling, user and permission management, configuration changes, flow and automation maintenance, report and dashboard updates, data hygiene, sandbox management and release support delivered against named response SLAs.
Common triggers: your admin resigned or is on leave, the ticket backlog grows faster than it clears, there is a hiring freeze, or the business needs cover between administrators. Outsourcing keeps the org moving without a permanent hire.
You buy a monthly capacity block matched to your org size and request volume. Requests go into a shared queue with agreed priority definitions and response SLAs. Unused capacity is reviewed monthly so the retainer tracks your real workload.
Critical issues get a response within four business hours, high-priority requests the next business day, and standard requests within three business days. Custom SLAs are available for embedded engagements.
Book a discovery call we will scope your request volume, recommend the right tier and share the rate card.
Book Discovery Call